Terms of Service

LovingSteps provides software for ABA therapy practices and related care organizations to manage clients, therapists, guardians, schedules, clinical documentation, authorizations, billing workflows, operational dashboards, audio note workflows, and related administrative functions.

LovingSteps is a software platform. We do not provide medical, clinical, legal, billing, payer, compliance, tax, or financial advice.

Users may need an account to access the Services. You agree to provide accurate information and keep your login credentials secure. Customer organizations are responsible for:

Customers and users are responsible for the information they enter into the Services and for how they use the Services. You agree to:

The Services may process protected health information ("PHI") or other health-related information when used by healthcare providers or therapy practices.

If LovingSteps acts as a business associate under HIPAA, PHI-related obligations will be governed by a separate Business Associate Agreement ("BAA") between LovingSteps and the applicable covered entity or business associate. If these Terms conflict with a signed BAA regarding PHI, the BAA controls for that PHI-related issue.

Customers remain responsible for their own HIPAA compliance, patient notices, clinical decisions, documentation practices, billing practices, payer submissions, and professional obligations.

LovingSteps does not diagnose, treat, recommend treatment, determine medical necessity, or make clinical decisions.

Any clinical content, session note, treatment-plan-related information, transcript, generated summary, dashboard, or report produced or stored through the Services must be reviewed and approved by qualified professionals before use.

The Services may include features that record audio, transcribe audio, generate draft notes, summarize information, or assist with documentation. You are responsible for:

You may not use the Services to:

Customer Data means information submitted to the Services by or on behalf of a customer, including client, guardian, therapist, scheduling, documentation, billing, and operational information.

Customers retain ownership of their Customer Data. LovingSteps may use Customer Data only as needed to provide, maintain, secure, and support the Services; troubleshoot and improve service functionality; comply with legal, contractual, security, and audit obligations; and perform other activities authorized by the customer or applicable agreement.

We do not sell Customer Data.

Our collection and use of information is described in our Privacy Policy. The Privacy Policy is part of these Terms but does not replace any BAA or healthcare provider Notice of Privacy Practices.

The Services may integrate with or rely on third-party services, such as hosting, authentication, storage, communications, analytics, diagnostics, transcription, AI, payment, clearinghouse, or billing-related providers. We are not responsible for third-party services that are not controlled by LovingSteps.

Fees, billing cycles, payment terms, subscription plans, and usage limits may be described in an order form, invoice, subscription checkout, written agreement, or other ordering document.

Unless otherwise stated in writing, fees are due according to the applicable order or invoice, customers are responsible for applicable taxes, failure to pay may result in suspension or termination of access, and fees are non-refundable except as required by law or expressly agreed in writing.

We work to keep the Services reliable and secure, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable from time to time due to maintenance, updates, security work, outages, third-party failures, or events outside our control.

We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Services. Customers and users are responsible for protecting account credentials, managing access permissions, using secure devices and networks, promptly notifying LovingSteps of suspected unauthorized access, and offboarding users who should no longer have access.

Each party may receive non-public information from the other party, including business, technical, operational, financial, product, security, healthcare, or customer-related information. Each party agrees to protect the other party confidential information using reasonable care and to use it only for purposes related to the Services, unless disclosure is required by law or authorized in writing.

LovingSteps and its licensors own the Services, including software, designs, workflows, interfaces, documentation, trademarks, logos, and related intellectual property. Customer Data remains owned by the customer or applicable rights holder.

To the fullest extent allowed by law, the Services are provided "as is" and "as available." LovingSteps disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and any warranties arising from course of dealing or usage of trade.

To the fullest extent allowed by law, LovingSteps will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of substitute services. LovingSteps total liability for any claim related to the Services will not exceed the amounts paid to LovingSteps by the customer for the Services during the three months before the event giving rise to the claim.

Customers agree to defend, indemnify, and hold harmless LovingSteps from claims, damages, liabilities, costs, and expenses arising from Customer Data, customer or user misuse of the Services, violation of law or these Terms, clinical or billing decisions, or unauthorized use or disclosure caused by customer-managed users, permissions, devices, or credentials.

We may suspend or terminate access to the Services if fees are not paid when due, a user or customer violates these Terms, use creates a security, legal, privacy, operational, or compliance risk, suspension is required by law or government authority, or continued access could harm LovingSteps, customers, users, patients, or third parties.

Upon termination, access to the Services may end. Data export, retention, return, or deletion may be handled according to the applicable agreement, BAA, law, or LovingSteps retention practices.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, unless another governing law is required by an applicable written agreement or law. Venue for disputes will be in state or federal courts located in Texas, unless otherwise required by law or written agreement.

If there is a conflict between these Terms and another written agreement signed by LovingSteps, the signed agreement controls for that conflict. If there is a conflict between these Terms and a BAA regarding PHI, the BAA controls for that PHI-related issue.

We may update these Terms from time to time. If we make material changes, we will update the effective date and provide notice as required by law or contract. Continued use of the Services after updated Terms become effective means you accept the updated Terms.

LovingSteps, 1852 E Northside Dr, Fort Worth, TX 76106. Email: privacy@lovingsteps.com.